Orders:
1. How do I place an order?
Simply browse through our products, select the ones you want, and click on the "Add to Cart" button. Once you're ready, proceed to checkout to complete your order.
2. Can I modify or cancel my order after placing it?
Once an order is confirmed, we process it immediately to ensure quick delivery. If you need to make changes, please contact our support team as soon as possible. We’ll try to accommodate any requests before shipping.
3. How will I know when my order has been shipped?
You will receive an email notification with tracking details once your order has been shipped, so you can monitor its progress until it arrives.
Shipping & Returns:
1. What is your return policy?
We offer a hassle-free return policy within 20 days of receiving your order. Products must be unused and in their original packaging. Please contact our customer support team to initiate a return.
2. Do you offer international shipping?
Currently, we provide shipping within Pakistan. For international shipping, please contact us to discuss your specific needs.
3. How long will it take to receive my order?
Orders are usually processed within 2-3 business days. Delivery times vary depending on your location but typically range from 3 to 7 business days within Pakistan.
Payment:
1. What payment methods do you accept?
We accept payments through credit/debit cards, bank transfers, Local jazz/easypaisa and cash on delivery (COD) for your convenience.
2. Is it safe to make a payment on your website?
Yes, our website uses secure encryption to protect your payment information. You can safely shop and make payments without any worries.
3. Can I change my payment method after placing an order?
Once an order is placed, the payment method cannot be changed. If you need to update your payment, please contact our customer support team before finalizing the order.